Customer satisfaction: Facebook and IRS score low

A new study by ForeSee Results and the American Customer Satisfaction Index finds that U.S. consumers regard social media sites Facebook and Myspace as lowly as they regard cable providers, airlines and the I.R.S.

The Annual E-Business Report for the A.C.S.I. study encompassed thirty online media brands in the categories of: portals and search engines, news and information sites and for the first time in July 2010, social media sites.

On a 0-100 point scale, Facebook scored just 64 points.

So why do 350 million users connect on Facebook? That’s 2/3 of the entire globe!

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